Brad Howarth

Today’s citizens live in a world of effortless digital experiences. They expect information to be easy to find, and for services to meet their specific needs.  And when they do need help – they want it to be available instantly. These expectations have been forged by interactions with banks, retailers, and other ecommerce providers, but they apply to all service providers – including public sector agencies. Public sector leaders are no strangers to meeting citizen’s rising expectations for effective and innovative services, but traditional change methodologies that take years to deliver results no longer satisfy demands for rapid change. At […]

AI may appear intimidatingly advanced but it is simply part of the ‘computing revolution’, and viewing it as such enables us to work with it more effectively.

Recent breakthroughs in artificial intelligence have seen concepts that were once the realm of science fiction catapulted into people’s everyday experiences. Thanks to generative AI tools such as ChatGPT, DALL-E and others, the ability to write complex content or create art using simple plain English commands is now within most people’s reach.  This same technology […]

Australians expect effortless digital engagements from their commercial brands and service providers, so it should be no surprise if they want the same from public sector agencies.  According to PwC’s 2022 report Bringing all citizens on the digital journey, more than 85 percent of citizens say speed, simplicity, convenience, transparency, and security are important for […]

Cloud services offer clients low-cost options for data storage and high-powered solutions for analysis.

Technologies relating to digital processes and cloud computing can help agencies meet society’s sustainability challenges.

The COVID-19 pandemic presented a learning moment for the global education system like no other. Now, as we return to something akin to a pre-pandemic world, we need to ask what lessons have we really learned? Earlier this year, The Mandarin brought a group of teachers, CEOs, consultants and senior administrators together for a forum […]

Citizen data is the heart of digital government service delivery. Data identifies and defines citizens, it describes their actions, and it provides the record from which their needs can be determined and met. The data footprint of each citizen evolves over time with every interaction they make with government services. These interactions collectively tell a […]

In the early days of the Covid-19 pandemic, many world leaders asserted something that seemed sensible – and welcome – to fans of science everywhere: put simply, that they would ‘follow the science’. But if you step on to a modern university campus, or take a tour through the variety of labs run by the […]

It’s often said that the onset of the pandemic accelerated the digitalisation of services, and in the public sector we saw agencies perform superhuman feats to ensure they could stay connected to citizens and deliver services through digital channels. But according to Adobe’s Practice Lead for Digital Strategy, John Mackenney, as the crisis slowly subsides […]

We live in a digital era, and when it comes to accessing services, Australians are overwhelmingly expressing their preference for digital interaction. But successful digital service delivery requires more than just migrating an existing process on to a web page. It means understanding and harnessing the benefits of the digital channel. And one of the […]

The COVID-19 crisis will have a lasting impact on the world long after the rollout of a vaccine. The race to adapt to a swiftly changing world led to the rapid uptake of digital technologies by public and private sector organisations alike, initially for outbound communication, but also as a channel for service delivery and […]

Every citizen is an individual, so why do government agencies not treat them that way? The history of government IT has traditionally been one of systems being created in isolation, designed to perform a specific task with little thought given to how they might interact. As a result, information regarding any one individual might be […]