Digital transformation opportunity for Australia’s local councils
Arguably, local councils have the most impact on people’s lives. It’s not just collecting the bins. Local governments direct building regulations and economic development, local roads and transport, parks and playing fields, libraries, local environmental issues, water and waste management, and many other community-based services.
All that positive impact comes with a price. How do councils keep up with demand from community members to be heard? People can be kept on hold for ages, only to speak to the wrong council staff members, and emails through council websites can go unread and unanswered. Through improved data quality and a single view of constituent’s local governments can reduce operational costs and improve service delivery.
Digital transformation and improved data quality can be the answer to growing community dissatisfaction as community insights are unlocked. Download this whitepaper to get the ball rolling, while avoiding potential pitfalls if they don’t get it right.
