artificial intelligence


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Why the public sector must respond to the AI revolution
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Why the public sector must respond to the AI revolution

If 2023 is remembered for nothing else, it will be for how artificial intelligence (AI) has pervaded the public consciousness and industries alike to become a defining force in our lives. While innovative companies and fast-moving sectors have been quick to adopt AI solutions, the public sector without the competitive pressures faced by private companies, has remained tentative towards AI adoption. The reality, however, is that digital transformation – and indeed AI-powered transformation – is now an expectation, rather than a nice-to-have. So decision-makers in the public sector must start reacting to how AI is impacting the communities they serve, […]

How acting small can deliver big thinking for service transformation
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How acting small can deliver big thinking for service transformation

Today’s citizens live in a world of effortless digital experiences. They expect information to be easy to find, and for services to meet their specific needs.  And when they do need help – they want it to be available instantly. These expectations have been forged by interactions with banks, retailers, and other ecommerce providers, but they apply to all service providers – including public sector agencies. Public sector leaders are no strangers to meeting citizen’s rising expectations for effective and innovative services, but traditional change methodologies that take years to deliver results no longer satisfy demands for rapid change. At […]