Practice saying no and stop under-rating implementation, says Fran Thorn. Then, learn how to convince everyone your idea is not entirely stupid
The processes of making decisions might seem perfectly sane and sensible when you’re inside government, but when you’re outside government on the receiving end of them, they look insane and very slow, says Fran Thorn. Show a lot of empathy, put yourself in the place of the people who are delivering services, and stop thinking, ‘why don’t they see the worth of this and get on and do it?’
