Data management

Data breaches are growing more common, and more damaging. While they are often seen as a data security problem, I would argue that this lets organisations off the hook for their poor data management practices. We always ask, “how did they get in?”, but never questions like, “why does this organisation still have this sensitive […]

We need the convenience and fluidity of digital engagement, but if our ID credentials aren’t robust and secure we face a serious problem.

Data is growing faster and faster, and it’s easy to fall behind on managing this explosion. A modern data management solution holds the key to better security, improved cost control and superior services for citizens. By 2025, it’s estimated humanity will produce 463 exabytes of data every day – the equivalent of nearly 213 million […]

Data sprawl is a real problem for government. By connecting data sources, centralising, and then getting rid of what’s not needed, along with automation, agencies can set themselves up for the future and deliver better services to taxpayers. If the pandemic has taught us anything, it’s that taxpayers are now demanding government provide services comparable […]

The volume of data Australian Government Chief Information Officers (CIOs) will manage by 2025 is staggering. IDC estimates that 176 zettabytes of data – or 176 trillion gigabytes – will be created each year globally by 2025. In 2020, only forty-four zettabytes of data existed. This data explosion affords agencies an unprecedented opportunity to provide […]

Organisations need to know what data they hold to make better decisions and drive business results, says Cirrus Networks’ Matt Shelley.

Services Australia CDO Garrett McDonald says chief data officers ensure a human-centred lens is applied to policy and service design and service delivery.

Data protection and management are executive governance issues and require strong leadership, says Commvault’s Jonathan Hatchuel.

Machinery of government changes are an intrinsic part of our Westminster system of government. These changes can occur, as happened with the recent 2022 federal election, when there is a change of government. They can also happen when a minister resigns or changes portfolio, or to amalgamate departments and to meet policy objectives. It’s estimated […]

Citizen data is the heart of digital government service delivery. Data identifies and defines citizens, it describes their actions, and it provides the record from which their needs can be determined and met. The data footprint of each citizen evolves over time with every interaction they make with government services. These interactions collectively tell a […]

Every citizen is an individual, with their own unique circumstances and needs. Yet for far too long governments have viewed citizens through the one-dimensional lens of the data available at a particular touchpoint. Whereas in reality, data is captured across a multitude of systems, each providing a small fragment of the information needed to best […]

Government agencies have a lengthy heritage of collecting the data they need to plan and deliver services. The obvious outcome of course is that multiple data stores have proliferated across agencies, or even within the same agencies, with each describing different attributes of the same thing. Everyone can see parts of the picture, but no […]

To respond to a global pandemic, many governments rolled out new technologies to meet the growing demands for critical services. However, major roadblocks still exist that slow agencies’ progress toward transformational change. ServiceNow can help agency leaders overcome these roadblocks and better deliver on mission. Truly transforming the way services are delivered requires digging into […]

To make informed policy, deliver effective services, reduce costs, and meet mission goals, your public sector agency needs full visibility into all of their data. Without it, even the most sophisticated analytics tools can’t deliver results that drive truly evidence-based decisions: This eBook discusses how your organisation can address key data challenges to optimise operations. […]